REFUND AND CANCELLATION POLICY

Last Updated: December 11, 2025

1. Introduction

At Coinbox Limited, we are committed to providing exceptional management consulting, HR solutions, and training services. We value your business and aim to ensure clarity regarding payments, cancellations, and refunds.

This policy applies to all services and programs offered directly by Coinbox Limited through our website (https://www.coinboxlimited.com.ng) or offline channels.

2. Training, Bootcamps, and Events

We understand that schedules change. However, our training programs and bootcamps require significant logistical preparation. Therefore, the following cancellation terms apply:

• Standard Cancellation: You may cancel your registration for a training or bootcamp and receive a full refund if the cancellation request is made at least five (5) business days before the scheduled start date.
• Late Cancellation (Less than 5 Days): Cancellations made less than 5 days before a scheduled training or bootcamp are not eligible for a cash refund. This is due to the costs already incurred in reserving your seat and preparing materials.
• Rescheduling/Credits: At our sole discretion, we may offer a Service Credit for a late cancellation. This credit can be applied toward a future session or another Coinbox Limited training program within six (6) months of the original date.
• Non-Attendance: Failure to attend a training session without prior notification (“No Show”) will result in the forfeiture of the full registration fee.

3. Consulting and Advisory Services

For our core business services (e.g., Management Consulting, HR Advisory, Business Structuring):

• Retainers & Deposits: Initial deposits or retainer fees paid to commence work are generally non-refundable once we have started the preliminary research, strategy, or resource allocation for your project.
• Service Termination: If you choose to terminate a consulting engagement early, you will be billed pro-rata for all work completed up to the notice of termination. Any unearned portion of a prepaid fee may be refunded at Coinbox Limited’s discretion, less a reasonable administrative fee.

4. Third-Party Products and Partners

Coinbox Limited frequently facilitates services or sells products on behalf of third-party partners (e.g., Financial Institutions, Tech Partners, or Investment Networks).

• Partner Policies Apply: Products or services sold via or on behalf of our third-party partners will be dealt with strictly in line with their respective refund and cancellation policies.
• Coinbox as Facilitator: Coinbox Limited acts solely as a facilitator for these transactions. We do not hold liability for refunds regarding third-party products once the funds have been remitted to the partner. We will, however, assist you in contacting the partner to resolve any disputes.

5. Refund Processing

• How to Request: To request a refund or cancellation, please contact us via email at info@coinboxlimited.com.ng  and coinboxlimited@gmail.com with your transaction details and reason for the request.
• Timeline: Approved refunds will be processed within ten (10) business days.
• Method: Refunds will be issued via the original payment method (e.g., Bank Transfer) unless otherwise agreed.

6. Digital Products

If you purchase downloadable digital content (e.g., Templates, E-books, Pre-recorded Webinars) directly from us:

• Due to the nature of digital goods, all sales are final and non-refundable once the download link has been accessed or sent to you.

7. Compliance with Nigerian Law

This policy is drafted in compliance with the Federal Competition and Consumer Protection Act (FCCPA). Nothing in this policy is intended to limit your statutory rights as a consumer under Nigerian law regarding services that are not performed with reasonable care and skill.